Returns & Exchanges
At Ralphs Cigars, we want you to be completely satisfied with your purchase; if your apparel or accessories aren't a perfect fit, you may return or exchange them within 30 days of delivery.
Verify Eligibility
Ensure that your items are unworn, unwashed, and still have the original tags attached before initiating your request.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Label
Securely package your items in the original shipping box and attach the prepaid return shipping label provided via email.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing